frequently asked questions
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Frequently asked questions
PAYMENTS
What payment options are available for my order?
We accept the following payment methods:
Cash
QR SBP (+12%)
By invoice (+12%, without VAT)
USDT
Zelle transfer to USA
Can I pay and pick up the part(s) on the spot, in Moscow, Russia?
Yes, by appointment only, Monday through Friday. Closed on weekends and holidays.
OVERALL
In which countries do you sell your product?
We sell parts all over the world, except where DHL cannot deliver.
Where is your product shipped from?
Our products are shipped from our factory in Moscow, Russia.
What is your return policy?
Our return policy allows for returns within 30 days of the original purchase date. If 30 days have passed since your purchase, unfortunately we will not be able to offer you a refund or exchange.
Full details of our returns policy can be found here .
What should I do if I received the wrong or defective item?
We sincerely apologize for any inconvenience caused. We do our best to ensure the quality of our products, and inspect all of our products before packing and shipping. Please contact us at sale.cfa.carbon@gmail.com with your order number, a description of the problem and a photo (if there is a defect) of the product.
What if my order was damaged during shipping?
If your order was damaged during shipping, we will gladly file a claim with the carrier and replace it with a new one if you chose our wooden box. If you decline this service, all responsibility for the safety of the item rests with you and the shipping company. Please contact us at sale.cfa.carbon@gmail.com with your order number, a description of the problem and a photo of the damaged box and product.
INSTALLATION
Can I install the new dodger part(s) myself?
We strongly recommend that customers have professional installers to do the job. We cannot be held responsible for any damage associated with or during installation. Please see our terms and conditions page.
Can I install parts at your workshop in Moscow?
Yes, by appointment only, Monday through Friday. Closed on weekends and public holidays.
Do I need to make any modifications to the installation process?
In rare cases, some products may require minor modifications for proper installation. Adjustments may be necessary as part of the normal installation process. These are normal bodywork and installation steps. If you wish to paint the part(s), you must pre-install the part(s) on the vehicle prior to painting to ensure proper installation. There is absolutely no return of painted products.
Can I remove the parts?
If for any reason over time you decide you want to remove the ADRO dodger parts, the process can be repeated in reverse.
Do you still have any questions? Contact us here .
What payment options are available for my order?
We accept the following payment methods:
Cash
QR SBP (+12%)
By invoice (+12%, without VAT)
USDT
Zelle transfer to USA
Can I pay and pick up the part(s) on the spot, in Moscow, Russia?
Yes, by appointment only, Monday through Friday. Closed on weekends and holidays.
OVERALL
In which countries do you sell your product?
We sell parts all over the world, except where DHL cannot deliver.
Where is your product shipped from?
Our products are shipped from our factory in Moscow, Russia.
What is your return policy?
Our return policy allows for returns within 30 days of the original purchase date. If 30 days have passed since your purchase, unfortunately we will not be able to offer you a refund or exchange.
Full details of our returns policy can be found here .
What should I do if I received the wrong or defective item?
We sincerely apologize for any inconvenience caused. We do our best to ensure the quality of our products, and inspect all of our products before packing and shipping. Please contact us at sale.cfa.carbon@gmail.com with your order number, a description of the problem and a photo (if there is a defect) of the product.
What if my order was damaged during shipping?
If your order was damaged during shipping, we will gladly file a claim with the carrier and replace it with a new one if you chose our wooden box. If you decline this service, all responsibility for the safety of the item rests with you and the shipping company. Please contact us at sale.cfa.carbon@gmail.com with your order number, a description of the problem and a photo of the damaged box and product.
INSTALLATION
Can I install the new dodger part(s) myself?
We strongly recommend that customers have professional installers to do the job. We cannot be held responsible for any damage associated with or during installation. Please see our terms and conditions page.
Can I install parts at your workshop in Moscow?
Yes, by appointment only, Monday through Friday. Closed on weekends and public holidays.
Do I need to make any modifications to the installation process?
In rare cases, some products may require minor modifications for proper installation. Adjustments may be necessary as part of the normal installation process. These are normal bodywork and installation steps. If you wish to paint the part(s), you must pre-install the part(s) on the vehicle prior to painting to ensure proper installation. There is absolutely no return of painted products.
Can I remove the parts?
If for any reason over time you decide you want to remove the ADRO dodger parts, the process can be repeated in reverse.
Do you still have any questions? Contact us here .