Shipping & Returns
Shipping & Returns
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Production
Production lead times are calculated individually for each customer, as all products are made exclusively to order.
In case of return or cancelation of an order, a processing fee of 10-15% of its amount will be charged.
In case of order cancellation at the final stage of production (polishing) or after its full readiness, the refund is possible only after realization of all parts from the order. In this case the production commission of 15% is deducted. Terms of product realization are not regulated.
Transportation within the Russian Federation
Orders are delivered by transportation companies CDEK or Delovye Linii from the production in Moscow within 48-72 hours from the moment of order readiness and payment confirmation.
Worldwide delivery
We ship orders worldwide by DHL Express within 48-72 hours from the moment of order readiness and payment confirmation.
Packaging
Packaging is charged separately for domestic and international shipments and is agreed upon at checkout.
Warranty
All products manufactured by CFA Carbon are covered by a full lifetime warranty against defects in workmanship and materials to the owner from the date of purchase. The warranty is valid until the vehicle changes ownership. If any product is suspected to be defective, the customer may return it to CFA Carbon. CFA Carbon does not accept any cash on delivery charges. Any item found to be defective will be repaired or replaced. For any warranty claim CFA Carbon will only be responsible for CFA Carbon parts. CFA Carbon will not be responsible for any labor or inconvenience costs incurred by the customer. Questions about CFA Carbon's limited warranty policy can be directed to a CFA Carbon representative at sale.cfa.carbon@gmail.com and on WhatsApp 8(925) 875-45-45-45.
The warranty is non-transferable.
Warranty Policy
1. If the product fails due to a manufacturer's defect within the stated warranty period, CFA Carbon will repair or replace the defective product.
2. It is the responsibility of the customer/installer to verify proper sizing and application of parts prior to installation, and to ensure proper installation. Problems or malfunctions caused by improper installation are not covered under CFA Carbon's limited warranty. If you have any questions during installation I encourage you to contact us at the number listed on the website. We provide all of our customers with video/audio installation assistance during our normal business hours: 10:00am to 6:00pm Mon-Fri.
3. Warranty claims should be handled by the appropriate retailer (CFA Carbon or authorized dealer/reseller).
4. If an item is returned and we discover damage not covered under CFA Carbon's limited warranty, an estimate will be generated for repair or replacement and delivery to the owner. At that time, the owner will have the choice of either paying for the repair or replacement, or requesting a return of the item without any action by CFA Carbon. If the warranty requirements are met, the repaired or replaced item will be returned free of charge and will be covered for the remainder of the original warranty period.
5. All return shipments must be pre-paid and insured (against loss or damage) with a tracking number. Cash on delivery shipments will not be accepted. If the warranty requirement is met, additional shipping charges will be reimbursed.
6. The following situations are not covered by the warranty:
- A product that has been misused, subjected to negligence, caused by accident, or improperly installed.
- A product that has been modified or altered from its original condition.
- Costs incurred by the buyer such as transportation, additional labor, time, towing, storage, premium (air or overnight) shipping costs, rental costs of any type, logistics, import fees, taxes and duties or economic losses, etc.
Returns
Our return policy is valid for 30 days for RF region only. If 30 days have passed since your purchase, unfortunately we will not be able to offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. All returns are subject to a 20% return fee plus the cost of shipping the item back to our warehouse.
Return process for all purchase and warranty returns
Customers who purchased products from an authorized CFA Carbon dealer/retailer must contact their dealer/reseller to initiate the return process.
Retail customers who purchased products directly from cfa-carbon.com may contact CFA Carbon customer service at sale.cfa.carbon@gmail.com to request a return authorization. When sending an e-mail requesting a return, please include the following information: a copy of the invoice/check, a brief description of the problem, full name, return e-mail address (if different from the original e-mail address), shipping address, phone number, and a convenient time to call.
To file a claim for any damaged product, you must do the following within 48 hours of receiving delivery:
- Contact CFA Carbon with your tracking number and CFA Carbon order number.
- Collect all boxes, packing materials, and CFA Carbon products together. Do not discard boxes or packing materials.
- Provide at least 3 images of the damaged box and item(s).
- A brief description of the damaged part and its location.
Failure to comply with the above requirements will result in the loss of your right to claim transportation damages and all damages will be your responsibility.
Production lead times are calculated individually for each customer, as all products are made exclusively to order.
In case of return or cancelation of an order, a processing fee of 10-15% of its amount will be charged.
In case of order cancellation at the final stage of production (polishing) or after its full readiness, the refund is possible only after realization of all parts from the order. In this case the production commission of 15% is deducted. Terms of product realization are not regulated.
Transportation within the Russian Federation
Orders are delivered by transportation companies CDEK or Delovye Linii from the production in Moscow within 48-72 hours from the moment of order readiness and payment confirmation.
Worldwide delivery
We ship orders worldwide by DHL Express within 48-72 hours from the moment of order readiness and payment confirmation.
Packaging
Packaging is charged separately for domestic and international shipments and is agreed upon at checkout.
Warranty
All products manufactured by CFA Carbon are covered by a full lifetime warranty against defects in workmanship and materials to the owner from the date of purchase. The warranty is valid until the vehicle changes ownership. If any product is suspected to be defective, the customer may return it to CFA Carbon. CFA Carbon does not accept any cash on delivery charges. Any item found to be defective will be repaired or replaced. For any warranty claim CFA Carbon will only be responsible for CFA Carbon parts. CFA Carbon will not be responsible for any labor or inconvenience costs incurred by the customer. Questions about CFA Carbon's limited warranty policy can be directed to a CFA Carbon representative at sale.cfa.carbon@gmail.com and on WhatsApp 8(925) 875-45-45-45.
The warranty is non-transferable.
Warranty Policy
1. If the product fails due to a manufacturer's defect within the stated warranty period, CFA Carbon will repair or replace the defective product.
2. It is the responsibility of the customer/installer to verify proper sizing and application of parts prior to installation, and to ensure proper installation. Problems or malfunctions caused by improper installation are not covered under CFA Carbon's limited warranty. If you have any questions during installation I encourage you to contact us at the number listed on the website. We provide all of our customers with video/audio installation assistance during our normal business hours: 10:00am to 6:00pm Mon-Fri.
3. Warranty claims should be handled by the appropriate retailer (CFA Carbon or authorized dealer/reseller).
4. If an item is returned and we discover damage not covered under CFA Carbon's limited warranty, an estimate will be generated for repair or replacement and delivery to the owner. At that time, the owner will have the choice of either paying for the repair or replacement, or requesting a return of the item without any action by CFA Carbon. If the warranty requirements are met, the repaired or replaced item will be returned free of charge and will be covered for the remainder of the original warranty period.
5. All return shipments must be pre-paid and insured (against loss or damage) with a tracking number. Cash on delivery shipments will not be accepted. If the warranty requirement is met, additional shipping charges will be reimbursed.
6. The following situations are not covered by the warranty:
- A product that has been misused, subjected to negligence, caused by accident, or improperly installed.
- A product that has been modified or altered from its original condition.
- Costs incurred by the buyer such as transportation, additional labor, time, towing, storage, premium (air or overnight) shipping costs, rental costs of any type, logistics, import fees, taxes and duties or economic losses, etc.
Returns
Our return policy is valid for 30 days for RF region only. If 30 days have passed since your purchase, unfortunately we will not be able to offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. All returns are subject to a 20% return fee plus the cost of shipping the item back to our warehouse.
Return process for all purchase and warranty returns
Customers who purchased products from an authorized CFA Carbon dealer/retailer must contact their dealer/reseller to initiate the return process.
Retail customers who purchased products directly from cfa-carbon.com may contact CFA Carbon customer service at sale.cfa.carbon@gmail.com to request a return authorization. When sending an e-mail requesting a return, please include the following information: a copy of the invoice/check, a brief description of the problem, full name, return e-mail address (if different from the original e-mail address), shipping address, phone number, and a convenient time to call.
To file a claim for any damaged product, you must do the following within 48 hours of receiving delivery:
- Contact CFA Carbon with your tracking number and CFA Carbon order number.
- Collect all boxes, packing materials, and CFA Carbon products together. Do not discard boxes or packing materials.
- Provide at least 3 images of the damaged box and item(s).
- A brief description of the damaged part and its location.
Failure to comply with the above requirements will result in the loss of your right to claim transportation damages and all damages will be your responsibility.